Policies

Post Purchase policies:

  • Orders cannot be modified
  • Orders cannot be canceled
  • In case customer has placed separate orders two days apart delivery fees will be paid twice

 

Return and Exchange policies:

  • Exchange is offered in case a wrong fabric is received 
  • Returns are not available 

 

Shipping policies:

Within UAE: 

  • Delivery fees within UAE can vary from 22.5-25 AED for most areas, however, for far areas delivery costs up to 50 AED. 
  • Shipping will take 2-4 working days
  • Shipping for bespoke or customized orders vary depending on the designing process kindly email us to get estimated delivery time. 

 

Outside UAE: 

  •  Shipping fees are paid online. Delivery fees vary according to the speed of the service and the weight of the items. Delivery rates start at 70 AED and can differ according to weight of order. 
  • Orders will take 2-4 working days to process and shipping will take at least 2 working days.
  • Shipping for bespoke or customized orders vary depending on the designing process kindly email us to get estimated delivery time.

 

Note: Customers are responsible for providing full and accurate delivery information, and in case the there are difficulties reaching the customer pick and tailor are not responsible for delays in the delivery process (in some cases delivery fees must be paid for each delivery attempt). 

 

Important Information about fabrics: 

  • Please note that the colors may differ slightly from displayed pictures.
  • Colors will differ based on fabric material i.e Armani Silk will have bright colors while cotton may have a less bright finish. 
  • During offers or sales fabrics may require more time to be delivered, and in case the delay is more than 3 working days customers will be compensated with a gift card. 



Working days and Operating hours:  

Monday-Friday (10:30 am to 7:30 pm)